Customer Service Administrator

Salary: £26,000 – £37,440 per year

We have an exciting opportunity to join a leading NI Energy provider, joining their successful
engineering support team. This team look after the back office administration and scheduling of engineers diaries to ensure customers problems are resolved promptly.

Associated Benefits:

Enhanced holiday package
Free transport service from City Centre to site
Life Assurance
Annual Health checks
Enhanced pension package
Discounted memberships
Health and Wellbeing events throughout the yearExperience:

5 GCSE’s or equivalent
1 years experience in a customer service administration role
1 years experience of managing a diary system and liaising with engineers and service providers
Data entry experience
Good IT skillsResponsibilities:

Dispatch engineers to jobs
Update systems in a timely manner and maintain sequential files of engineer’s job sheets
Liaise with customers to agree appointment dates or resolve problems and complaints
Liaise with all departments to help resolve customer related issues within company standards of service.
Support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre, issue of safety notices to the Health & Safety Inspectorate
Support processes to ensure that all customer chargeable quotations and renewals are issued in a timely controlled manner.If you think this is the role for you, don’t hesitate, get in touch today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.