Customer Service Administrator

Customer Service Administrator (Temp to Perm)

Due to internal promotion our client is looking for a Customer Service Administrator. You will be responsible for dealing with incoming calls and liaising with the production department to arrange deliveries to set timescales. You will deal with customer`s queries, providing quotations and ensure excellent customer service is delivered. You will be required to follow up on purchase orders and orders placed by customers whilst updating the database.
Responsibilities & Accountabilities
– Preparing quotations
– Delivering excellent customer service on the phone and face to face.
– Dealing with consumer and business customers on a daily basis
– Follow up purchase orders and customer orders
– Liaising with the production team to ensure on time deliveries
– Fully updating the database with customer and order information
– Daily administration
– Other ad hoc duties when required
Skills & Abilities
– Previous customer service experience is essential both on the phone and face to face
– Computer literate with good knowledge of Microsoft word
– GCSE or equivalent Graded C or above in Maths and English
– Previous experience working within an office environment would be a huge advantage
– Full driving licence

The company is a successful growing business that is investing in new premises and technology to support this continued growth, ensuring they are at the forefront of their industry. They have a dynamic, hardworking but fun and friendly atmosphere where everyone is expected to get involved.
Salary for this role is 12-15k 40 hours/ week Monday – Friday 8am to 5pm (3:30pm finish on a Friday). 20 days holiday plus Bank Holidays. Due to the location you will need to have access to your own transport.