Customer Service Administrator

Salary: £26,000 – £26,400 per year

Direct Response Employment Services are delighted to be supporting our established client who are recruiting a customer service administrator to join the team on a permanent basis. 

As a customer service administrator you will be responsible for supporting the sales office with administrative tasks along with providing excellent customer support to customers. 

Key Duties: 

• Managing incoming calls, emails and correspondence within a professional manner and within a timely matter. 
• Processing of customer orders along with updating customer account information. 
• Ensure excellent knowledge of all products and services at all times to be able to assist with customer requirements. 
• Managing sales orders and resolving enquiries.
• Handling customer complaints and identify opportunities to turn a dissatisfied customer in to a happy customer. 
• Working to KPI’s and ensuring high level of customer service at all times. 

The ideal candidate: 

• Previous experience within a customer facing role would be ideal. 
• A strong communicator both verbally and in writing. 
• Good attention to detail and grammar and you will be writing to customers via email. 
• IT Literate especially within Microsoft office. 

Working hours are 9am – 5pm Monday – Friday with a salary of between £26,000 – £26,400per year depending on experience. 

If you feel you have the right experience for the role and would like to apply then please get in touch for immediate consideration.