Customer Service Administrator
Job Description
Our client is keen to appoint a detail-oriented, customer-focused individual to join their team as a Customer Service Administrator with a primary responsibility for order processing. The ideal candidate will be a reliable and efficient professional who excels in providing exceptional customer service while managing and processing orders accurately and efficiently.
- NG2, 100% office based
- Mon – Fri, 9.00am – 5.30pm (30 min lunch)
- £22,000 – £26,000 per annum, dependant on experience
Key Responsibilities:
- Respond promptly and professionally to customer enquiries
- Assist customers in navigating products, services, and resolving issues with a customer-centric approach.
- Receive, review, and process customer orders with a high level of accuracy.
- Coordinate with various departments to ensure timely and accurate order fulfilment.
- Manage order changes, cancellations and returns efficiently.
- Maintain clear and effective communication with customers regarding order status, shipping details, and any relevant updates.
- Maintain accurate and organised records of customer interactions, transactions, and order details.
Skills:
- Experience in a similar role is ESSENTIAL!
- Demonstrated commitment to providing exceptional customer service.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Comfortable using customer service software, order processing systems, and other relevant tools.