Customer Relations Officer

Customer Relations Officer
18 hours per week
£24,294 – £26,421 – pro rata

An opportunity has arisen within Devon County Council’s Customer Relations Team for the post of a part time Customer Relations Officer, working 18 hours a week to ideally include a Friday. The position sits in a busy team and is responsible for logging, co-ordinating and facilitating responses to feedback received by the Council, primarily from the public. The post holder will be a first point of contact for enquiries and also provide advice, support and guidance to staff across the Council on customer feedback matters.

To be considered for this post you will have experience of working in a customer focussed environment and be able to demonstrate that you are confident to work and communicate at all levels, including the general public.  You must be able to follow practice and policy in order to process complaints objectively, with the ability to quickly understand the operation of a wide range of services. You will need to remain calm and be able to multi task under pressure, with excellent communication and organisational skills, acute attention to detail and a positive ‘can do’ attitude.

What we can offer you

• Working for Devon County Council has all the benefits that you can expect from a large employer.
• In return for the vital contribution that you make, we offer:
• 26 days annual leave per year (rising with length of service) plus Bank Holidays effective from 1 April 2023
• Membership of the Local Government Pension Scheme – more information can be found on the Peninsula Pensions website
• Access to our confidential Employee Assistance Programme – available 24/7 to support you with personal and work life
• Flexible working opportunities, including home-working (subject to the needs of the role)
• Discounts from local and high street retailers through the Devon Discounts scheme