Customer Relations Executive

Job Title Customer Relations Executive
Location Luton
Salary 30K
REF AJ0341

About Us
At Ace Recruitment we specialise in the Waste Management and Recycling Sector. We offer bespoke waste management recruitment solutions and provide an excellent service for our candidates. Ace Recruitment offers a range of Waste management jobs and positions all the way up to Director level, not only for permanent positions but also for temporary waste management and contract jobs too!

Our Client
A diverse resource management organisation offering a wide range of bespoke, innovative waste and recycling services. These include food waste recycling, award winning environmental change management programmes, Veris Strategies and specialist hazardous waste services division.

Key Responsibility’s

The main purpose of the role is sales and reactive account management for our existing core customer base focusing on customer requests.

* Reactive account management for non-managed accounts
* Sales to existing customer base, primarily change of service requests, service reviews etc. but also exploit upselling opportunities
* Liaise with internal business stakeholders regarding ‘at risk accounts’
* Liaising with our own transport and subcontractors regarding collections / deliveries and resolution of issues relating to at risk accounts.
* Defend unmanaged accounts in line with the company process.
* Identify risk factors relating to customer retention feeding back to relevant internal stakeholders e.g. credit control, transport operations, customer services, sales
* Work with department administrator to provide reports as required
* Promote services and seek to generate profitable, new business from non-managed accounts

Experience

* Waste management and recycling services experience
* Customer services or sales background
* Excellent working knowledge of Word, Excel. PowerPoint and Outlook
* Ability to produce reports and analyse data
* Aptitude to learn waste management industry software

Skills and Personal Qualities

* Ability to plan and prioritise workload
* Excellent written and verbal communication skills
* Excellent negotiation skills
* Commercial acumen and financially aware
* Attention to detail
* Flexible and proactive attitude
* Ability to work on your own and self-manage wisely to the benefit of the company whilst being a team player with little supervision
* Ability to think quickly, problem solve and make decisions
* Numerical ability
* Organisational skills
* Presentation skills
* Able to manage multiple tasks

Terms

* Monday – Friday 8.30am-5.30pm with one hour for lunch
* Competitive salary dependent on experience
* Company car & fuel card
* Laptop and Mobile phone
* Pension
* Childcare vouchers