Customer Correspondence Administrator
Job Description
Correspondence Customer Service Agent
Marston Holdings Limited has an exciting opportunity for a Correspondence Customer Service Agent to join their team on a full time, permanent basis.
Marston Holdings Limited is a parent company formed of eight entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK’s largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
Core Duties & Responsibilities include
As a Correspondence Customer Service Agent, you will have a vital role within our contact centre. You will be handling customer cases, creating, and responding to customer correspondence via email and post, escalating concerns and keeping records up to date.
This is a crucial role which allows our business to be operational.
Person specification
- Experience of handling high volume correspondence
- Effective communication and organisational skills
- Good understanding and use of Microsoft Office Applications
- Excellent attention to detail and grammar
- Strong time management and organisational skills
- Comfortable working alone as well as part of a team
What’s in it for you?
- Flexible hours over 5 days a week 8am – 4pm or 9am – 5pm
- Office based
- Contract: Full time, 37.5 hours per week
- Enhanced Maternity and Paternity Package, subject to eligibility criteria
- 25 days annual leave plus bank holidays
- Health Cash Plan
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
If this sounds like the job for you, please apply….
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Marston Holdings Limited (MHL) is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK’s largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
