Customer Account Handler

Our client is looking for a Customer Account Handler to join their team. You will provide a professional customer focused administration service within the company, ensuring that the most effective systems and processes are followed at all times and that the customers’ needs are not just consistently met, but exceeded.

Overview of Responsibilities:

* To deliver the best possible customer service when dealing with existing or potential customers
* To deal with all incoming customer enquiries by telephone/email/fax, ensuring they are followed through to completion
* To issue certificates of insurance and other documentation required by the client within 48 hours of receipt
* To re-issue of certificates with amendments as required within agreed SLA
* To liaise with Sales and Surveyors to ensure customer service is met and provide assistance where able
* To liaise with Internal customer and clients re order amendments and chasing additional/required information (through tasks)
* To undertake any other duties as reasonably required

Experience / Skills:

* Excellent knowledge, understanding and experience of Customer Services
* Experience of working within an administration team, operating similar processes and systems
* Good verbal and written Communication skills
* High level of interpersonal skills, with an ability to deal with people at all levels
* Demonstrable ability to use own initiative and flexible in personal approach

Salary is £26,000

Applications for this role will close on the 27th Sep.

Cordant is acting as an Employment Business in relation to this vacancy.