Customer Account Coordinator

Salary: £27,600 per year

Pyramid8 Recruitment are delighted to be working with our very well established and successful client to recruit two customer account coordinators.

Established over 100 years, a true Yorkshire business renowned for their haulage expertise across the UK. They have a fleet of over 100 trucks and 140 trailers operating efficient distribution and warehouse centres.

The role of a customer account coordinator will ideally suit a candidate from a distribution/warehouse background, who can work well under pressure and in a fast-paced environment. This is a permanent role, onsite parking, career progression with a salary of £27,600.

Key Responsibilities.

As a customer service coordinator, you will be required to;

* Work as part of the traffic office team.

* Ensure that computer and paper-based records are kept up to date to ensure accurate information is always available re any job/vehicle/driver. This includes the processing of delivery notes (POD’s)/collection notes, in line with JLS and customer requirements.

* General administration support for the traffic office.

* Maintain good communication with customers / drivers / managers / warehouse / all JLS departments / public by:

* Answer incoming telephone calls promptly and deal with appropriately and in a professional manner.

* Keep customers informed should there be any problems. Anticipated late delivery, Shortages at point of loading and delivery, Anticipated failure to complete deliveries and collections, goods damaged whilst in transit or at point of loading or delivery, produce reports as required by JLS and customers to meet any targets set, Respond appropriately to incoming emails.

* Use computer software appropriately to maintain accurate records in line with JLS and customer requirements and to maximise work effectiveness.

* Organise own working space and be involved in the upkeep of the general office environment including all aspect of housekeeping and Health & Safety.

* Oversee that driver adhere to current legal requirements (including Drivers Hours and Working Time regulations).

Candidate Criteria

The ideal customer service coordinator will;

* Experience of working within a coordinator role. This could be warehousing, distribution, traffic or a similar sector.

* Demonstratable experience of working to attention to detail and able to manage and prioritise workload.

* Confident with dealing with clients to provide a fantastic service.

* Good experience of MSP (word, excel)

A “can do” attitude with ambition to progress within a fantastic company.