CRM Business Analyst

Salary: £48,637 per year

Our client a professional membership organisation is looking for a CRM Business Analyst.

This role is responsible for the facilitation of the business in defining and delivering the CRM changes necessary to support the company strategy. Working with the business to prioritise change holistically across the organisation so that maximum value is achieved and changes to the CRM / CMS are delivered consistently for optimum efficiency and service.

This role is 36.25 hours a week, flexible working and hybrid option.

Principal accountabilities:

* Act as the main point of contact between the client and third party solution provider of the CRM / CMS and oversee payment of the contracts.

* Ensure the long-term development roadmap prioritises changes with a maximum value and are aligned with business and CRM / CMS strategy.

* Work with the business to define requirements by creating high-level business specifications, ensuring feasibility, functionality, and integration with existing systems and platforms

* Maintain and assess the development backlog for value and effort to ensure user stories are prioritised for sprint planning

* Work with teams to map both complex and continuous improvement business processes, identifying opportunities and areas for improvement.

* Develop appropriately detailed specifications that are clearly understood by the 3rd party solution provider whilst supporting the business to define the acceptance criteria for QA and UAT.

Knowledge & experience:

·Educated to Degree standard or have an equivalent professional qualification or can demonstrate relevant work experience within Business analysis.

·Minimum 5 years’ experience in system configuration, CRM techniques and workflows – Proficiency with MS Dynamics CRM is essential

·Knowledge of Agile methodologies is desirable

·Experience of managing delivery of a 3rd party contract is advantageous