Credit Controller (12 month FTC)

Credit Controller (12 month FTC)

Job Description

We have an exciting opportunity to join our Credit Services team on a 12 month fixed term contract (this could be considered as a secondment opportunity) as a Credit Controller.


The purpose of the role is to carry out full cash collection across the National Accounts customer based and proactively chasing payment to reduce the risk of bad debt.


Key responsibilities include:


  • Query Management for our Indies/National Customers to ensure quick resolution, meeting business needs and targets
  • Following Dunning Cycle/legal processes
  • Balancing priorities to meet deadlines and agreed month end targets
  • Main contact for customer to direct all queries to after delivery
  • Liaise directly with publishers and customers to ensure disputes are settled in a timely manner
  • Liaise with our Internal Customers such as Sales, Customer Services, Warehouse to assist with claims resolution and build awareness of reoccurring issues.
  • Main contact for PRH Field Reps (UK and Ireland)
  • Liaise with our Parcel & Pallet Carriers (Parcelforce, Primeline, DHL etc)
  • Preparing reports for the management team ahead of Customer Meetings
  • Attending Face to Face/Teams Customer Meetings
  • Develop market awareness and commercial knowledge of PRH and 3rd Party Publishers
  • Updating Customer Relationship Management System & In House systems, Customer Portals and Spreadsheets.
  • Updating any bespoke customer Procedures annually


What you’ll bring to the role:


  • Ability to meet deadlines and balance multiple priorities
  • Great customer service skills and experience
  • Be a team player and play an active role in the team
  • Strong attention to detail and accuracy skills
  • Clear communication skills
  • Experience using Microsoft suite (Excel, Word, Outlook and Teams)


About Penguin: We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.


How to apply: Please apply with your CV & Cover Letter by Thursday 25th January 2024.


Salary: £22,700 depending on how your skills and experience align to the role, plus benefits.


Competitive benefits package: Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.


Our benefits include:


  • Financial – discounted shopping, season ticket loan, rental deposit loan
  • Wellbeing – healthcare cash plan, employee assistance, gym loan
  • Lifestyle – taste card, tech scheme, free and discounted books


For our full benefits list please visit:


Hybrid working: We’re experimenting with a hybrid way of working that suits the needs of each team. While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will attend the office, based in Colchester, once a week.


The recruitment process: You can read about our recruitment process at


As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. There may be times when the volume of applications means we cannot take all eligible candidates to interview.


We encourage you to tell us about any reasonable adjustments you may need by emailing [email protected]. Remember, you only need to share what you are comfortable to for us to support your request.


Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.


Pay range in Colchester

Exact compensation may vary based on skills, experience, and location.

Base salary


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