Course Officer

Course Officer, CEGD

Contract: Full Time, Permanent basis (Hybrid Work, 3 days can be worked from home)

Location: Head Office, Cambridge or Newcastle, United Kingdom

Job Overview

We have a new opportunity for a full time Course Officer to join our team at our Head Office in Cambridge.  CEG also has an office in Newcastle, Northumberland and applications from candidates who can work from the Newcastle office will also be considered.

Course Officers (COs) form a vital part of the delivery team for our University partners. You will join a team of two other COs to assist in the smooth running of the partnerships, supporting the Director of Academic Delivery. It is a predominantly administrative role requiring close attention to detail, a methodical approach and excellent written communications skills. You will also need to be confident in dealing with academics from around the world daily, as well as building strong relationships with various functions within our university partners.

Working in a Course Officer Team you will have the opportunity to collaborate with a range of internal and external stakeholders, all with a shared focus on improving the experience and successful outcomes of our postgraduate learners.  You will have the opportunity to grow personally whilst actively supporting significant operational functions of our university partnerships.

Please view the job description for details of the role.

Please note that we may interview strong candidates within the application deadline date, otherwise interviews will take place in early January 2024.   Submitting an early application is advisable.

Deadline for applications: Wednesday, 20th December 2023

Key responsibilities

• Liaise with the People Team to place job vacancies, organise tutor/supervisor interviews and assist with the appointment of tutors/supervisors.
• Ensure all tutors/supervisors successfully complete the VLE (Virtual Learning Environment) induction module, organising further support as required.
• Assist with the onboarding of University module leaders.
• Build and maintain any online training within the VLE for both tutors/supervisors and module leaders.
• Work with the partner University’s IT team to set up staff usernames and email accounts for tutors/supervisors before they are granted access to the VLE and other institutional platforms.
• Support CEGD management and university academic staff in monitoring tutor engagement and activity on the VLE.
• Raise purchase orders, track incoming tutor/supervisor invoices and deal with any tutor-related administrative duties.
• Lead on analysis of student feedback, prepare end of module course reports and contribute to annual reporting.

Key person specification

• An undergraduate degree or equivalent work-based learning.
• Experience of working in a higher education environment (desirable) or relevant professional organisation.
• Experience of working in a student- or customer-facing role (desirable).
• Demonstrable experience of working on projects with multiple stakeholders.
• Experience of planning, attending and contributing to meetings.
• Experience of report writing, including working with data.
• Excellent communication skills (written and verbal).
• Highly organised with a good eye for detail.
• Competence in use of Microsoft Office package.
• Ability to multitask and prioritise workload.
• Ability to work independently.
• Good level of digital literacy with ability to quickly work with and understand new digital platforms.
• Ability to be proactive and work on own initiative.

Why you will love working here?

Working in our CEG Digital team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners around the world. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop. The post-holder will work closely with team members at our partner institutions, including academic teams.

Join a respected, global education organisation that provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

What does CEG Digital do?

Working closely with our partner universities, CEG Digital helps create, market and deliver part-time online and blended University programmes to students around the world. We use cutting-edge technology, sector-leading pedagogy, and first-class student support to provide an outstanding educational experience. CEG Digital is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.

Benefits:

• Life Assurance cover & Private Medical Insurance
• Competitive salary
• Perkbox (includes hundreds of discounts)
• Salary sacrifice Car Leasing Scheme from Tusker, Salary sacrifice Cycle to Work scheme, Salary sacrifice Technology Purchasing Scheme
• Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated
• Mental Health & Wellness Champions
• Discounted rates on Master’s degrees with CEG Digital
• Partner Universities (25% off)
• Social committee – who organise social events across the Company

Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday – Enhanced holiday of 25 days plus U.K bank Holidays.

Course Officer