Contact Centre Agents

Call Centre Advisors X4, Hitchin

An exciting opportunity has arisen to join a new contact centre in Hitchin.

You will be passionate about customer service, have a proven track record of taking ownership and going the ‘extra mile’ to ensure ultimate customer satisfaction.

My client is seeking excellent administrators who can multi-task and prioritise their workload effectively and have superb communication skills. You will be a real team player who consistently delivers and understands the importance of completing your tasks in a timely manner and meeting your deadlines.

Some of the key functions with the Central Contact Centre are call handling, billing and key accounts. My client requires multi skilled individuals who can consistently meet and exceed set KPI’s. They are looking for team members who can contribute towards process improvement, come up with innovative ideas and embrace new beginnings.

Requirements:-

Delivering a first class service and business support

Ability to multi task across two divisions – Call Handling and Billing/Administration to support/cover when needed

Up selling and cross selling at point of customer contact

Liaise with other departments to improve processes

Responsibilities:-

Hunt for additional business opportunities from customer contact points

Meet and exceed set KPI’s including:-

All call out orders acknowledged within agreed time frame

Billings – job completion to invoice within agreed time frame

Customer credits to be actioned within agreed time frame

Logging engineer’s worksheets daily