Contact Centre Agent
Job Description
Contact Centre Agent – Galashiels
We have an exciting opportunity for a Contact Centre Agent to join our Contact Centre Team in Galashiels!
Scott & Co is a leading provider of debt recovery, enforcement and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance.
The successful candidate will be involved in handling inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries.
Day to Day Duties Include:
- Managing customer enquiries and finding appropriate solutions to queries.
- Customer payment plans over the telephone.
- Ensuring customer records are updated accurately and timeously.
- Ensure customer complaints are dealt with professionally and efficiently.
What you will get in return:
- Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel, and socialising to health & wellbeing
- Cycle to work scheme
- 24 days annual leave, plus 6 bank holidays
- Based in the centre of Galashiels – great transport links
- Pension scheme
We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
