Concierge – Hall Porter

Hotel Concierge – Hall Porter, required for a prestigious client, a hotel, located in the Egham area. Transport will be required due to the shifts.

The purpose of the role of the role of Hotel Concierge / Hall Porter is to provide support for the front of house department.

The Role

A smart and friendly individual is sought to welcome all arriving and departing guests at the main Hotel entrance. You will often be the first and last person a guest sees – making you an important part of their memory at this prestigious hotel.

Join the Front of House team working with our receptionists, and concierge to support you. As a Hall Porter you will welcome all arriving and departing guests at the main Hotel entrance. You must be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with the public. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You must have a five-star smile! and a warm and welcoming personality. You are key to the guest’s experience throughout their stay.

From the time a guest enters the hotel to the time they leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests get satisfied. Your main duties include.

• 5 days per week covering a variety of shifts between the hours of 7am and 11pm
• Welcoming guests on arrival to the hotel
• Introducing arriving guests to the hotel receptionist using their name
• Assist arriving and departing guests with their luggage.
• Showing arriving guests around the hotel before showing them to their rooms
• Showing guests to Hotel Reception or the Restaurants/Lounge/Function rooms for non-resident guests or those attending functions/conferences and weddings
• Answering guest queries
• Giving out information on the hotel facilities helping guests to get the most out of their stay.
• Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets
• Each shift check arrivals for returning guests and VIP guests making sure returning guests and those celebrating special events are recognised and acknowledged.
• Assisting Hotel Receptionist with reception duties

Requirements for the role as Hotel Concierge / Hall Porter:

• Excellent standard of personal appearance
• A presence as a host on the main entrance
• Excellent verbal communication – confident yet relaxed and friendly
• Bright, warm, and friendly disposition
• Genuine desire to serve our guests whether hear for business, pleasure, or a special occasion.
• Ability to work shifts and weekend days outlined.
• Own transport to allow for shift work outside of public transport hours.

The salary for Hotel Concierge / Hall Porter is given as £23,000 per annum (£22,00 + £1,000 per annum guaranteed service charge payment paid quarterly), plus other company benefits and an end of financial year service charge bonus. Live out only. Transport would be required due to shift work and location.

N.E. Recruitment is acting as an Employment Agency in relation to this vacancy

Please send an up to date copy of your Curriculum Vitae.

We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.

Candidates must be eligible to live and work in the UK