Compliance Monitoring Officer

Compliance Monitoring Officer
ST5089
Cardiff
Salary: £26,000per year
Permanent role
Full time; 35 hours per week Mon – Fri 9am to 5pm

Benefits:

: Company pension, private medical insurance, life assurance, free parking, 25 days holiday + bank holiday + birthday day off and a Christmas shopping day.

Role and Responsibilities:

• Undertake compliance monitoring of the Insurance Team (e.g. monitoring of phone calls, reviewing documentation), identifying areas of non-compliance and training needs to the Insurance Services Manager. Provide feedback and identify areas of concern to all relevant parties, and refer more complex issues to the Customer Outcomes Manager.
• Undertake compliance monitoring of the Collections Team (e.g. monitoring of phone calls, reviewing documentation), identifying areas of non-compliance and training needs to the Collections Manager. Provide feedback and identify areas of concern to all relevant parties, and refer more complex issues to the Customer Outcomes Manager.
• Undertake Compliance Reviews of business processes and prepare relevant reports to the Customer Outcomes Manager on findings, providing recommendations on any remedial action.
• Undertake desk-based monitoring in line with the Company’s Monitoring Programme in a timely manner.
• Maintain the Company’s Monitoring scorecard records in compliance with company policy & procedures.
• Assist in the collation of management information as requested and in an accurate and timely manner for Insurance sales data considering at all times, the concept of “Treating Customers Fairly” in all matters.
• Maintain a comprehensive knowledge and understanding of Insurance Regulation and other relevant legislation and regulation.
• To assist in the Customer Care Team when required, in investigating and responding to customers in relation to any complaints made to the Company.
• Maintain a comprehensive knowledge and understanding of products and services.
• Maintain a comprehensive knowledge and understanding of all relevant Company and departmental policies and procedures relevant to the role, being compliant with these policies and procedures at all times.
• Ensure all systems based records are maintained in an accurate and timely manner.