Compliance Advisor

Compliance Advisor (12 Week assignment)

Thames Water is legally required to report performance in line with requirements set by our regulators. The role of the Customer Service Regulatory Compliance team is to ensure the operations of our customer service activities comply with these requirements. The team must fully understand the requirements and investigate our compliance with them. The team reports performance internally and externally and influences change to manage risks and issues.

The primary role of the Compliance Advisor is to carry out frequent audits on key activities, analysing the findings and report performance and recommend business improvement opportunities. The advisor will take ownership of specific audit plans, providing written process methodologies, internally and externally as required.

The Compliance Advisor will provide the business with confidence that, where possible, we comply with our regulatory requirements and any non compliance is managed appropriately.

The Compliance Advisor will promote compliance throughout the business and will be recognised as a primary contact for validating system changes, training material and business communications that could impact our compliance with our regulatory requirements.

The role will involve participation in external audits, providing evidence of compliance audits and checks that have taken place.

The Compliance Advisor will work alongside the Regulatory Compliance team, supporting the business with reporting and managing compliance with regulatory requirements.

Why Thames Water?

Thames Water is the UK’s biggest water and sewerage company. We provide the essential service at the heart of daily life, health and enjoyment to 14 million customers across London and the Thames Valley.

On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of wastewater. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We have an amazing history, but are equally excited by the future. We already self-generate enough electricity to power a city the size of Oxford, but by 2020 we expect 20 per cent of our power will come from sewage. We also built the UK’s first sewage recycling plant on the Olympic Park and understand the importance of speaking to our youngest customers by visiting them at school.

We will not compromise on standards which is why we carry out more than 400,000 tests per year on our drinking water. We continue to invest and this year will be spending more than £1 billion to improve our network and infrastructure – our pipes, sewage treatment and clean water treatment plants, which are some of the biggest and most advanced in Europe.

Above all this, Thames Water values its staff as number one. The enormous scale of our work means we have to recruit and develop only the most talented candidates. Are you up to the challenge?

Our people

You would never guess half of the jobs we have at Thames Water. These range from the usual head office roles in customer service, HR and finance as well as specialist water and wastewater roles. Other areas that are not so obvious include our community investment team, sewer flushers, nature reserve rangers and historians.

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Pertemps is an Equal Opportunities Employer