Complex Claims

Salary: £42,000 per year

03143 Large Loss Claims Handler:1x Southeast and 1x Home Counties. £30.000 – £35,000 pa 

Full time roles. Day to day: Large Loss Claims Handlers are expected to manage a portfolio of Large Loss claims due to a result in Fire/ Flood or Escape of Water. The candidate will be expected to travel to policyholders’ homes addresses 2 to 3 times a week to assess contents damage, record all loses, value and negotiate claim settlement for contents items. The candidate may also need to arrange and manage alternative accommodation for policyholders. The candidate will need to control and manage the claims spend, make authorised payments. Knowledge and experience required: At least 5 years previous experience of working in an insurance claim related handling role, High level understanding of insurance/indemnity policies and legal structure, Proven capability of claims negotiation with policyholders and Loss Assessors. Candidates must also have: Full and clean driving licence. Salary up to £42,000per annum

We want you to be:

To manage a portfolio of Large or Complex claims ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

We’ll need you to be able to:

Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for. 

Where applicable; travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders.

In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control. 

Produce a Large or Complex report and deliver same to the Claims SMT within agreed timeframes. 

Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.

In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded. 

Support the Customer Relations Team with complaints and in particular those involving the FOS.

Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable.

We’re Looking for:

Skills required 

Excellent spoken and written communication skills.

Accurate with a high level of attention to detail.

Tact and assertiveness when dealing with customers who may be distressed or angry.

Ability to work well under pressure and meet deadlines.

PC literate with good administrative skills.

Ability to take on increased ownership and responsibility when necessary.

Motivation 

Excellent organisational skills.

Helpfulness and a passion for customer service.

Driven and enthusiastic – meets or exceeds targets.

Empathy and understanding.

Confident and professional attitude.

Excellent negotiator.

Commercially aware.

Active and energetic.

Takes ownership of problems and drives for effective solutions.

Experience / knowledge 

Minimum:

At least 5 years previous experience of working in an insurance claims related handling role.

High level understanding of insurance/indemnity policies and legal structure

Ideally:

Proven capability of claims negotiation with policyholders and Loss Assessors.

Qualifications

Minimum:

Full and clean driving license

‘A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English. 

Ideally: 

Role applicable qualifications in insurance.

Relevant experience in a similar role.