Community Liaison Officer Cardiff

Description

Community Liaison OfficerLocation: Cardiff Reporting to: Community Engagement ManagerFull-time (Monday – Saturday) (Shift Pattern)£23,000 – £25,000 Basic Salary Uncapped Commission  £250 a month car allowance Business travel paid About Youfibre: We are a national, full-fibre broadband provider, supplying homes and business across the UK with ultrafast and ultra-affordable internet, of up to 10,000Mbps! Customer happiness is our number one priority! Our fantastic team of UK-based sales agents, support centre staff and technical experts ensure our customers love using our services.Just check out our 4.8* Trustpilot score!

Key Responsibilities

• You will be the brands first contact with residents in our new build areas.
• It will be your job to inform them of what building work to expect in their area over the coming months and provide them with more information about our ultrafast fibre network.
• For us to be able to keep them informed of progress and when their home is eligible to go live, you will collect their basic contact details so we can keep them informed.

• We are looking for people of all ages who are confident in their ability to hold a conversation with residents at their door or at local events – really is that simple.
• When we are about to go live in an area, you will be responsible for capturing resident contact details that can help us understand broadband products used by local communities.
• This is a field-based role so you will need to be able to drive, and ideally have good knowledge of the area.
• Work towards weekly and monthly team conversation targets.

Skills, Knowledge & Expertise

• Must have a full driving licence.
• You must be someone who enjoys conversations with new people.
• Ideally some experience in sales/lead generation/customer service/ field sales/telesales. However, this not essential as full training is provided.
• Good Knowledge of your local areas.
• Enthusiasm, motivation, and good work ethic are all essential.
• Excellent time management and organisation skills.

This role would be ideal for anyone wanting to get into Sales or wants to gain more confidence!

Why our people love working with us:

• Equity – yes, a real part of the company!
• 25 days holiday plus bank holidays
• Pension scheme that matches your contribution up to 8%
• Phone allowance
• Health care cash plan
• Cycle to work
• Employee assistance programme
• PPE and Uniform provided
• IT equipment provided
• Discounted Gym memberships
• Retail offers – discounts from recognisable brands
• Company Events
• Travel expenses paid
• Free YouFibre broadband if you are within our area, plus friends & family discount.
• Life assurance giving you cover of 4 times your basic salary
• Colleague referral scheme of £500
• Continuous development and long-term career prospects