College Services Advisor (Welcome desk)

College Services Advisor (Welcome Desk)

Location: London Bridge

Working pattern: Full Time

Contract Type: Permanent

We are looking for a College Services Advisor (Welcome Desk) to join our team.

The role will initially be at our Welcome Desk, supporting the facilities and College Services teams, you will be responsible for supporting the aims of the entire College Services Team, by supporting the day-to-day functions of the team to ensure excellent service, student support, and the effective and efficient administration of all processes and procedures.

This is an excellent opportunity for a Student Services Advisor, who is looking to expand their skills and build their career with an industry leader.

College Services Advisor (Welcome Desk) – What you’ll bring to the role

• Providing excellent customer service in a student-facing environment.
• Addressing student inquiries by offering guidance and directing them to the College Services Hub, ensuring an inclusive approach and connecting them with additional support as needed.
• Maintaining accurate information of visitors and contractors, including a diary of expected service visits, assigning building keys and relevant access cards, as well as the delivery of Health and Safety information to contractors, visitors, and all other building occupants.
• Working with the building security making sure access to the building is restricted, and only those who have the right to access it, do so.
• Managing and reconciling delivery notes and items delivered to make sure all is correct, and post, making sure all is given to addresses effectively.
• Taking ownership and responsibility of the reception area and, making sure it is kept tidy, clean, and organised.
• Answering phone calls which come through the college main phone line and directing them to the relevant team.
• Maintaining accurate information on the student management system.
• Supporting pre-arrival, arrivals, registration, and welcome events and delivery of extra-curricular activities
• Assisting in the maintenance and development of student-facing content.
• Providing administrative support across the whole student life cycle.
• Assisting compliance with regulatory frameworks.
• Working with the College team to continuously improve the student experience.

College Services Advisor (Welcome Desk) – What we do

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

College Services Advisor (Welcome Desk) – What we offer

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International Pathways, we’re dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.