Collections Advisor

Collections Advisor

Foxglove Energy Supply UK Limited is a midlands-based family run business with over 90,000 customers in the UK. Foxglove Energy Supply UK Limited is a trusted energy supplier providing electricity and natural gas to homes in the UK. Not only do we offer product options to suit your lifestyle, you can also choose from our affordable green options and feel good about your choice for the environment. Please visit (url removed)rgy for further information.

We value integrity, innovation, customer-centricity, responsibility, enrichment, and excellence. We are a team that is excited to be building a brand/s and continuing our growth to deliver products and services that provide stability and innovative solutions and create value for our customers.

Due to rapid growth we are pleased to announce that we are looking for Credit controllers to join our vibrant team.

We are looking for forward thinking, approachable individuals to join our team.

Daily responsibilities include but not limited to:

• Resolving Supplier/Customers Queries
• Collecting payment/arranging payment plans for arrears owed
• General administration duties
• Investigation of liability
• Managing inbound/outbound calls/letters/emails
• Daily/weekly targets of accounts actioned

The Minimum requirements are:

• Strong team player, accurate and be able to meet deadlines
• Must be hard working and be able to multitask
• Able to work in a fast-paced busy environment
• Excellent communication skills
• Attention to detail is a must.

The Ideal candidate will be:

• have exceptional customer service and communication skills
• resilient
• have strong negotiation skills
• able to show compassion and empathy, yet still be able to achieve the objectives.
• have previous credit control experience – preferred
• in addition, you must be punctual and reliable, with excellent work ethic and integrity

All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.

Due to the high response levels, we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible

Salary and benefits:

• £22,000.00 – £26,000.00 per year
• Casual dress
• Company events
• On-site parking

Schedule: 8 hour day shift – Monday to Friday

Ability to commute/relocate: Leicester, Leicestershire: reliably commute or plan to relocate before starting work (required)

Education: A-Level or equivalent (preferred)

Experience: customer service: 1 year (preferred)

Work Location: In person