Client Support Director – Supply Chain / Distribution
Full job description
High Profile Resourcing Ltd
Salary: £108,000 – £156,000 per year
Client Support Director – Supply Chain/Distribution
Location: UK – Midlands (WFH/Flexible)
Salary: £ + fantastic benefits + outstanding career opportunities
Our Client is a business without peer, a company that leads the way in their sector. As part of a dynamic international growth strategy, they are looking to significantly develop their business in the UK. Their impressive client list includes leading names in retail, manufacturing & pharmaceuticals, and they aim to develop this further.
To assist their growth plans they are looking to recruit a Client Support Director to add to their Senior Management Team. The successful candidate will have fantastic attention to detail, strong communication skills & the ability to manage high expectations to deliver the business agenda.
Supported by industry leaders worldwide we are looking for an exceptional candidate who has a strong track record of success, but more importantly somebody who has an outstanding career ahead.
Key Responsibilities:
To provide guidance to all stakeholders ensuring they have the tools to do their jobs most effectively.
To maintain organization within the Client Support Department ensuring the department runs efficiently and effectively.
To keep Client Support stakeholders informed of information handed down from senior management.
To ensure staffing levels are maintained.
To conduct weekly meetings with the Client Support team to go over cases along with reviewing of action points.
To assist with recruitment and onboarding of new colleagues/partners
To coordinate internal project work with the teams and department leadership.
To assist with the management of client education through training webinars.
To maintain a responsible financial structure of the Client Support team and expenditures.
To manage staffing requirements and planned development based on future new and existing client growth.
To assist with critical client issues in keeping multiple departments engaged so an efficient resolution can be obtained.
To provide guidance to stakeholders with new and existing cases to help bring them to an efficient resolution.
To conduct training sessions with associates to help them better understand existing and new technologies.
To develop new processes as needed to keep Client Support ahead of the technology curve.
To manage the transition from delivery to support with new and existing client projects.
To ensure client relationships are at the forefront and lead the key business agenda
To review year-end review reports with clients to provide leadership on areas needing improvement and also commend on successes made.
Providing clients with month end reviews of their cases for each month.
The Person:
Degree qualified, or equivalent
Proven experience of working within a logistics, warehousing, distribution centre, or supply chain business
Experience and familiarity of material handling equipment & automation
Well-developed & proven leadership skills
Experience in handling client cases, ensuring positive outcomes & commercial growth
Exceptional communication skills
Ability to motivate and maintain a high level of team member engagement
IT literate (MS Office)
Ability to work under high-pressure conditions and deliver the necessary outcomes
Ability to travel extensively both domestically and internationally
To apply for this fantastic career opportunity please email your CV or call for more details!
To apply for this job please visit definitejobs.co.uk.