Client Services Manager CQC

Client Services Manager (CQC)

Newcastle: Spital Tongues and Gateshead: Wreckington

Permanent full time (37.5 hpw),

Salary £26,880 to £29,301 and great benefits including Health Cash Plan

On call shift payment of £14.30 per session

Home, a place where you belong   

Want to lead teams that really care and empower customers to live their best life? Join us as our Client Services Manager in Newcastle and Gateshead Learning Disability service and lead our Hunters Moor and Whitley Court teams to deliver person centred care and support and make it a Great Place To Work for our colleagues!  You’ll manage our services which house customers with learning disabilities in their own homes within our accommodation service. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Client Service Manager

• Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality care and support services to our customers.
• You’ll coach your team and manage individual and team performance.
• You’ll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded.
• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community.
• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You have   

• Great people skills, ability to communicate and understand where people are in their life.
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others
• Experience of delivering support in a housing or care environment
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team   

You’ll join our other 6 managers within Newcastle and Gateshead Learning disabilities service and you’ll be lead by Registered Managers Stacey and Andrew. Our service provides care and support to customers in Independent Supported Living services based all around Newcastle and Gateshead.  We’re a supportive and fun bunch who are passionate about providing our customers a safe environment and supporting them to live their best lives.

Job details   

• Flexible working hours Although our services are staffed 24/7 you’ll mainly work 9-5 and take your turn on call for service emergencies.
• This is a hybrid role and you’ll spend 2 days at Hunters moor, 2 days at Whitley court and 1 day from home or the office.
• You must be able to use technology for our systems
• Enhanced DBS check done and we pay for that.

A place where you belong  

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?  

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.

Find out more   

Click APPLY NOW to see our  Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at (url removed)