Client Adviser – Paisley / Glasgow Hybrid

Job Title: Client Adviser Paisley / Glasgow (Hybrid)

Salary: £27,275 Increasing to £31,059 following successful completion of a 6 months’ probation period

Location: Paisley/Glasgow (Hybrid)

Job Type: Permanent, Full time

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

We are currently looking for Client Advisers to join our dedicated and compassionate Trafficking and Exploitation Survivors’ Service (TESS), on a Permanent contract.?

The successful candidate will be organised and customer focussed, have demonstrable experience providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.

The scope of this role is to work as part of the Migrant Help Trafficking and Exploitation Survivors’ Service (TESS) Scotland. The TESS service provides recovery support to survivors of human trafficking and exploitation based in Scotland. Our diverse client-base includes survivors from a wide array of nationalities and backgrounds.

The post-holder will be expected to work engagingly with our diverse client group, most of whom will be entering the service having recently been through trauma. To provide seamless professional support to clients, including advice and guidance in addition to providing assistance with the completion of any relevant support applications.

If you are an excellent communicator, have skills in liaison and negotiation with other agencies on behalf of clients and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you!

As the Client Adviser your duties would include:

• Provide support to a caseload of survivors of human trafficking (known as clients), in line with the service’s Quality Management Framework, ensuring high-quality, survivor-centred support at all times
• Manage a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
• Arrange the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
• Ensure compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
• Refer clients to health and specialist agencies as necessary
• Support the process of clients being able to obtain employment and affordable housing, where appropriate
• Collect data and record efficiently as required
• Provide telephone assistance and new referral meet and greet during unsocial hours on a rota basis (being part of the on-call service – one week on call outside working hours, every few weeks)
• Participate in regular team briefings/meetings/group case study sessions and provide support to other colleagues as and when required
• Keep up to date with legislation and the impact it may have on service users and disseminate as appropriate to the teams.

The experience and skills you need:

• Working with people in sensitive and emotionally demanding situations is essential
• Demonstratable experience of working face to face with members of the public
• Proven ability to prioritise and work on your own initiative whilst respecting boundaries
• Ability to deal with deadlines and conflicting priorities

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

How to apply

To apply for this role, please click on the ‘use this link to apply’ button and complete the online application form attaching a copy of your CV and cover letter.

Closing Date: 19 January 2024

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer may also be considered.