Client Adviser London

Job Title: Client Adviser London

Salary: £27,275 Increasing to £31,059 following successful completion of a 6 month’s probation period + London Weighting and Weekend Working Allowance

Location: Hybrid (London)

Job Type: 12 Month Fixed Term – Full Time

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Role:

We are currently looking for a Client Adviser to join our vibrant and committed Migrant Help team, on a 12 month fixed term contract. There will be a potential for the role to be extended or made permanent.

You will work as part of our Home Office contract covering Advice, Issue Reporting and Eligibility (AIRE) providing advice, guidance, assistance and support to eligible asylum seekers. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the asylum process. We work in a supportive environment, providing team members with in-depth training on regulatory standards and Migrant Help procedures as well as committing to the Office of the Immigration Services Commissioner (OISC) good practice.

The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.

As the Client Adviser your duties would include:

• Provide advice and support to asylum seekers in line with the AIRE Contract
• Ensure that all clients are aware of eligibility criteria and provide them with support by providing an Induction and completing the ‘Asylum Support’ application form (ASF)
• Assist clients in communication with authorities
• Issue payment cards and providing information and briefings on their use
• Provide guidance and information on immigration related matters and general enquiries
• Liaise with other statutory or voluntary agencies on behalf of clients
• Act as point of contact for Home Office, Social Services, Healthcare providers and other relevant agencies for applicants with additional support needs
• Contact accommodation providers and other relevant agencies, providing letters as appropriate to ensure that vulnerable clients are supported
• Keep full and accurate case records and complete any case follow ups within time scales
• Participate in duties on a rota basis (or ad hoc) such as ‘out of hours’ telephone advice service
• Keep up to date with the legislation and how it impacts on clients
• Respond flexibly to provide support for other operational activities and projects

The experience and skills you need:

• Ability to understand and explain complex information
• Ability to communicate professionally with multiple stakeholders – both written and verbally
• Self-motivated, well organised and good at meeting deadlines
• Good interpersonal skills and the ability to relate to a wide range of people
• Highly dedicated with a genuine interest in Migrant Help, its values and our clients

What else to expect:

• Our department is open Monday to Friday, you will work hours between 8.30am and 5.30pm.
• This is an office-based role with the option of hybrid working. You will be required to attend the London offices regularly.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

• This post is subject to a Disclosure and Barring Service (DBS) check
• This post is subject to a Counter Terrorism Check (CTC)

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

How to apply

To apply for this role, please click on the ‘use this link to apply’ button and complete the online application form attaching a copy of your CV and cover letter.

Please note that interviews will take place in the new year

Closing Date:12 January 2024

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer may also be considered.