City Support Manager

The Deichmann Store located in Westfield Shopping Centre, Stratford, are seeking a City Support Store Manager to join the team on a full time, permanent basis.

This role has a starting salary of £30k plus £4k London weighting, plus monthly commission.

This is a really exciting opportunity for an ambitious individual with experience in retail management who wishes to progress their career with a fast-paced growing international brand.

Having completed your training, you will support the Store manager in ensuring a stress free shopping experience for our customers delivered through excellent retail standards and second to none customer service in one of our busiest stores.

Key activities:

• Motivate and coach the team to deliver excellent customer service
• Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service
• Resourcing / drafting rotas, working within budget
• Stock management
• Analysing and interpreting sales performance data and reports
• Making recommendation for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights
• Ensure all company standards are implemented and maintained i.e. merchandising, admin
• Support the delivery of KPI’s, meeting all company standards
• Assist in recruitment and training of the team

Personal characteristics:

• Be a hands on leader gained in a managerial role in the retail sector or similar
• Flexible and positive approach to work
• Effective communication skills both written and verbal
• Able to work under pressure and deliver on results in a fast paced setting
• Ability to motivate, coach and guide a team to success
• Able to prioritise workload by making considered decisions
• Have a methodical, organised and structured approach to work
• Be fully flexible across the week

Salary/Pay:

• £30,000 + £4,000 London Weighting – plus monthly comission

For those who excel in their role as and seek future career progression, there is opportunity to progress up to District Manager level and beyond, in return for which we want you to strive to be the best retailer you can be and deliver fantastic customer service through your team.

If you would like to join the team at Deichmann UK and you meet the job requirements, please click apply. We’d love to hear from you!

By applying for this role, you are confirming you have the right to work in the UK and will be required to submit the required documentation.