Cargo Clerk

We are now recruiting a Cargo Clerk to support our client’s busy operation at London Stansted Airport.
You must be able to work day and night shifts on the roster pattern of 2 days and 2 nights followed by 4 days off.

Key Areas of Responsibility:

1. To process Air-waybills, both in ABS2000 and airline systems, ensuring Customs regulations are adhered to.
2. Providing communication and documentary support to Airlines, Freight Forwarders, and other company departments.
3. Ensuring all exports travel as booked in accordance with agreed quality standards.
4. Ensuring all imports are processed within agreed quality standards.

Knowledge, Skills and Experience
Basic knowledge of Cargo policies and working practices relevant to operational requirements are desirable but not essential as the client is willing to train a suitable candidate. This will include the following:-
1. Good working knowledge of ISO9002 and Quality standards.
2. Basic knowledge of all HMC procedures and able to operate ABS2000.
3. Awareness of customer airline activity requirements within the shift environment.
4. Awareness of health and safety issues within the office environment.
5. Good customer service skills both on telephone and in person.
6. Knowledge of all office processes and freight handling techniques.
7. Able to provide accurate figures and information to other departments and customers.
8. Must hold a full clean current drivers licence. This is required for an Airside Driving Permit.

Scope
1. Work as a team member within the office utilising available equipment.
2. Prioritise workload ensuring that operational needs are met.
3. Ensure that customer service standards are maintained and that cargo is handled efficiently.
4. Account for all aspects of daily performance.
5. Ensure the customer receives a consistent high level of service.
6. Comply with Health and Safety, Customs, Security, evacuation and emergency procedures.
7. Ensure handovers to other team members or Operational Supervisors both at meal break and end of shift.
8. Report equipment faults and any operational problem to Operational Supervisor.
9. Required to assist other teams during staffing shortfalls ensuring operational criteria is met.
10. Able to work using own initiative.
11. Reliable standard of attendance and flexibility. Ability to work a 24 hour shift pattern which will include early, day and night shifts.

Criteria Required:
Before applying it is essential that you meet the following criteria:
A current and valid photo ID
Proof of NI Number (NI Card, P45 or P60)
A 5 year checkable history
No more than 4 jobs in the last 5 years
No unspent criminal convictions
Happy to work a mixture of day and night shifts on a 4 on 4 off roster pattern.

If this is the role for you, please.