Care Coordinator – Domiciliary Care

Cityworx are recruiting on behalf of their client, a Domiciliary Care Company, who are looking for an experienced Care Coordinator to work at their branch in Noriwich.

JOB OBJECTIVES AND RESPONSIBILITIES:

•To plan and assist the Registered Branch Manager in managing the delivery of all required care services within their assigned area, in a competent and professional manner, ensuring compliance with Local Authority contracts and CQC Outcomes
• To maintain effective and positive communication between the local office and the Company’s administration team, Local Authority departments, private customers and other external agencies.
• Ensuring continuity of care provision through effective contingency plans

MAIN DUTIES:

• Work at all times in accordance with the Company’s agreed Policies and Procedures, and with any further instructions given by the Company’s Managers and Directors.
• Ensuring the appropriate provision of care and the allocation of support workers for the Company’s Customers, and for such other Customers as the Company may from time to time advise.
• Ensuring that all Area staff receive mandatory induction training, and further training including legislative updates and personal development support as they may subsequently require.
• Liaising on a day-to-day basis with Social Services concerning the Company’s Service Users, as required
• Liaising with Service Users (and as necessary with their family, NOK and other care professionals etc) to ensure their ongoing care needs are being properly met.
• Ensuring Coldharbour data is accurately maintained and up to date ensuring right to work, appraisal and DBS renewals are actioned in a timely manner and in accordance with the Company’s policies and procedures
• Maintaining full, up-to-date and accurate records and files of all Branch support workers and Customers, in line with statutory requirements and Company procedures; and ensuring that no unauthorised access is granted to any such records.
• Preparing staff rosters, to ensure the proper continuity of ongoing delivery of care. Re-allocating shifts as necessary, to cover staff absences.
• Implementing the Company’s quality assurance procedures
• Ensuring all complaints received regarding the Branch Office or support worker performance, are processed and closed in line with the Company’s agreed Complaints Procedures.
• To work in a way that is fully compliant with the Care Standards Act; and conforms in all respects with the standards and requirements of CQC and of any Local Authority with which the Company deals with in the Area or Operation.
• Carrying out such other responsibilities as the Company’s Manager and Directors may determine from time to time.
• To share in the on-call requirements of the service.
• Ensuring all starter/leaver data is accurate within Coldhabour and ensuring all company property is returned
• Deliver hands on care

It is essential that you are a driver and have access to your own vehicle.

Only apply If you meet the criteria above and feel you are a suitable for the role.