Call Handler

Job Title: Call Handler Location: South Shields Duration: Temp ongoingShift: Monday – Thursday – 09:00am – 7:00pmSalary: £10.50phWe are working with a leading market research business based in South Shields who have immediate vacancies for Call Handlers on a long term full time temporary basis. The RoleYour role is to make outbound calls to contact and fill out a short questionnaire with students that have recently completed or withdrawn from a course through their local college, council, or training provider. You will be contacting people of all ages, from all areas of the country.Roles and Responsibilities Work from dial list to contact studentsComplete outbound callsDeliver a high level of customer servicesAct with honesty in your approachTo be reactive with changing business needsHonest and open communicationAdhere to the company values Expectation Contact customers from pre-identified call listsMake outbound calls to engage customersEngage and deliver the survey over the telephoneComplete surveys on behalf of clientsRecord results and share with clientsTarget drivenResilienceHighest standards of customer serviceRepresent clients in a professional, respecting mannerWork to KPI`s to deliver output; completed student surveys Skills and experience required Strong communication, both written and verbalGreat active listening skillsA patient and empathetic attitudeStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environmentsComputer literate This is a fantastic opportunity for an customer driven candidate working in a vibrant environment with training and support available. If you feel you are suited, please apply or contact Rebecca Turnbull directly for further details. Interviews will be taking place ASAP and with a view for immediate start Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly’s Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.