Call Handler

About us

A fantastic opportunity has arisen for a Call Handler to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England.

RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years’ experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East.

Job Role for a Call Handler

Due to growth within the company, we are eager to welcome an enthusiastic Call Handler to join our team. If you are looking for an exciting opportunity to join an already well established but fast-growing company and you fulfil the criteria set out below, please get in touch.

Your primary responsibility will be to take inbound calls and provide exceptional customer service to our client’s & customers. Day to day, you’ll be answering customer queries providing information in a professional manner, escalating any or issues to a line manager, booking and re arranging appointments, forwarding on correspondence to the correct department and answering queries, when necessary.

·Provide effective administrative support to the whole company structure to enable excellent service delivery for our clients.

·Provide fantastic customer service support to all incoming calls including residents, clients and RGE engineers.

·Responsible for inbound calls with a helpful, tactful approach and to see the enquiry through to conclusion.

·Distribute incoming calls to the relevant department.

·Book appointments for works by telephone and email.

·General office administrator duties

·Partake in any other duty commensurate to the role.

Experience needed for a Call Handler;

Ability and willingness to commute to our Chigwell office.

Good written and verbal communication skill.

A minimum of one year experience within an office administrative role with knowledge of clerical & administrative procedures and systems.

Clear and Concise telephone manner.

Computer literacy: Microsoft Outlook, Excel, and Word.

Ability to prioritise workload, with good planning & organisational skills.

Good attention to detail and a genuine care for getting things right.

Be able to work as part of a team.

A positive problem-solving attitude.

Flexible & adaptable.

Can work well under pressure.

Salary & Benefits

• Competitive salary relative to experience (PAYE)
• 23 days holiday per year, rising to 25 days after two years of employment
• Buy and sell holiday scheme
• Access to a pension scheme
• Time and a half rate for evening and Saturday working hours
• Flexible working approach upon agreement
• Amazing in-house training programme. E- learning platforms available. Development review and progression opportunities.
• Employee wellbeing programme
• Casual dress, company social events, on-site parking