Call Centre Agent

CHRISTMAS IS APPROACHING. NEW JOB & FRESH START!

ARE YOU A GREAT CUSTOMER SERVICES ADMINISTRATOR! DO YOU HAVE FLAIR, CONFIDENCE, EXCELLENT CUSTOMER CARE EXPERIENCE FROM A OFFICE WORKING ENVIRONMENT!

Pertemps are seeking 5X proven experienced Temporary to Permanent Full-time Notifications Call Centre Administrators with excellent telephone manner.

Are you a experienced Call Centre Administrator with an excellent telephone manner and enjoy talking to people on a daily basis.

Location: Kemble, Cirencester

Hours of work: 8.00am – 5.00pm Monday to Friday

Salary: £26,000per year – Temporary to Permanent

Duties for the role:

Responsibility for receiving site surveys and logging key information onto a database.

Interpret key information from survey papers and contact Local Authority Councils, Customers and Traffic depots to discuss next steps.

Liaise with Drawing dept. when drawings are required and complete paperwork and submit full proposal to Councils for permissions, within strict time-scales.

Take full control and responsibility for ensuring that permissions are granted in accordance with the Customers’ needs and deadlines are met.

Maintain accurate records on database through the full process cycle and maintain regular contact with the customer and Traffic depots.

Anticipate possible reasons for delays and work with all parties to overcome obstacles to deadlines. Alert line manager of possible issues before they occur, to minimise any impact to the customer.

Take ownership of all live surveys and ensure chase schedule is up to-date and all actions have been completed.

Agree costs with Councils and raise cheques/purchase orders.

Gain a thorough understanding of the working practices used by the Councils within sphere of control.

Key Skills/Attributes

Proven experience of working in a fast paced environment

Keen eye for detail

Ability to remain calm under pressure and keep control of numerous on-going surveys

Good communication skills, both verbal and written

Proficient p.c. skills, including Word and Excel, level

Good Luck All!