Business Centre Assistant

Salary: £26,400 – £28,800 per year

Business Centre Operations Assistant

Base Salary: £22,000 – £24,000 – based on experience

Location: Bristol

Hours: 8:30am – 5:30pm (Monday – Friday). 

Start Date: Immediate / After Notice Period

Two Stage Interview: 1st interview via Teams; final interview is office-based

Our client is a nationwide flexi-office / serviced office provider. They are currently seeking a Business Centre Operations Assistant to be based in Bristol business centre locations.

This company and role offer the opportunity for career progression to a Business Centre Manager position with an increased salary and ongoing career and professional development and training.

This company is a (commercial property) managed operator that is part of a larger group with multiple serviced / flexible office brands across approximately 50 business centres throughout Scotland, England, and Wales.

Their services encompass office space leasing, business advisory services, commercial property finance and development.

BENEFITS INCLUDE:

◙ Training Support Package – Ongoing Professional Development

◙ Enhanced Maternity, Adoption, Shared Parental and Paternity Pay

◙ Annual Professional Membership Subscription

◙ 33 days of annual leave (including all statutory bank holidays)

◙ Discounted Private Medical Insurance Cover

◙ Life Assurance

◙ Income Protection Insurance

◙ Payroll Giving

◙ Employee Assistance Programme

◙ Cycle to Work Scheme

◙ Annual Flu Jabs

◙ Eye Tests

ROLE OVERVIEW:

Reporting to the Business Centre Manager, your primary responsibility is to deliver a world-class customer experience and support the Business Operations Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes

The Business Centre Operations Assistant will also support the Business Centre Manager by carrying out ad hoc duties in addition to supporting a nearby centre 10mins away.

KEY RESPONSIBILITIES:

Customer Service:

• Deliver outstanding service experience to all stakeholders.
• Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal.
• Proactively seek feedback and resolve customers’ queries at first contact.
• Build relationships with customers through regular communication to ensure the capture of any upselling opportunities.
• Manage business centre standards to the highest level.
• Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room bookings.
• Oversee customer move-ins smoothly and in line with customer requirements.
• Ad hoc duties as and when required by the Centre Operations Manager.

Commercial

• Ensure the capture of billing for all revenue.
• Identify and upsell all company services.

Health & Safety:

• To have a comprehensive understanding and ensure compliance with the company’s health and safety policy and processes.
• Complete all iAuditor checks and resolve any issues within acceptable timeframes.
• Management of the accident book and the reporting of all incidents, accidents, and near misses. Compliance with RIDDOR.
• Review and update as necessary the emergency evacuation procedures.
• Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users.
• Ensure all building-related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner:
• Arranging all annual mandatory H&S requirements for the business centre and ensuring certification is uploaded to the property portal in a timely manner.
• Strict monitoring of contractors to ensure their working practices are in line with our policies and processes.
• General administration and coordinating of contractors for planned works.

Compliance

• Ensure the business centre operates in line with company policies, procedures and processes
• Maintain up-to-date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
• Escalate identified issues and risks to the Business Centre Operations Manager
• Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct, and accompanied by the correct supporting documentation.
• Validating customer identification to ensure adherence to AMLR policy
• Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy

EXPERIENCE & SKILLS REQUIRED:

• Previous customer service / corporate reception / facilities management / hospitality experience is essential