Block Management Administrator

Salary: £26,000 – £36,000 per year

Our client, an established (AST & leasehold) property management company in Ealing, is currently seeking a Block Management Administrator with a minimum of 1+ years of experience in property administration.

This position offers the opportunity to progress to an Estate Manager/ Block Manager position with training provided to manage your own leasehold portfolio.

SALARY

• £20,000 – £30,000 – Depending on Experience

WORKING HOURS

• Monday – Friday: 9am to 5:30pm

RESPONSIBILITIES:

Client/Customer Liaison

• To deliver excellent customer services, forming relationships with internal staff and external clients, and to deal with queries and correspondence in a professional and timely manner.

Estate Liaison

• Provide support and assistance to the Estate Managers and General Staff in an agreed time frame.

Estate Office Enquiries/Communication

• Handle incoming telephone and email, acting as a point of contact for leaseholders, residents and contractors.
• Ensure all administration in relation to such enquiries is resolved and/or expedite to Estate Manager, or maintenance teams.
• Record and update all interactions via in-house systems if required. Fully and promptly communicate any relevant updates with residents.

Administration/Data Input

• Accurately record information on the company’s systems; Jupix

Repairs and Maintenance

• To assist Estate Managers with repairs and contractor liaison, informing the Estate Manager of progress and adopting the agreed procedures.

Health & Safety

• Follow all company’s H&S procedures.
• To assist Estate Managers with the estate’s Health and Safety Compliance.

Insurance

• Assisting with Insurance Claims and Policy renewals.

Other Duties

• Carry out such other tasks as may from time to time be reasonably required.

SKILLS:

• 1yr of leasehold or AST residential property management / property administration experience