Banking Associate

Business Unit: Customer Experience
Salary Range: £22,000 – £23,000 per annum DOE + red-hot benefits
Location: Gosforth

Get ready to Live a Life More Virgin

Within Customer Fulfilment & Servicing, our customers are everything to us and we take the service we deliver very seriously (but also make sure we have fun delivering it.) We`re looking for people with bags of energy and have a real desire to deliver magic moments for our customers.

Our customers love the personalised and special service they receive from us, and when their requests reach our team you`ll be responsible for making sure that customer experience exceeds all expectations each and every time! In return, we’ll train, encourage, and reward you, helping you every step of the way to make memorable customer experiences.

As part of this role, you will be required onsite in Gosforth and will be largely responsible for the management, processing and cashing of customer Credit Card and Post Office cheques.

We’ll ask you to…

• Look for the little things that make a big difference by providing outstanding customer experiences
• Be insatiably curious and identify opportunities to improve systems, productivity and processes
• Have a strong ability to deliver accurate work – attention to detail is crucial in this role
• Provide excellent customer support for our customers – you’ll be a Virgin Money ambassador. We love going the extra mile for our customers to delightfully surprise them and enjoy the pride that it brings to make people happier about money!

To be brilliant you must have

• Experience of working in customer service and a passion for delivering a brilliant outcome for our customers
• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• The ability to translate written customer correspondence to ensure we get it right first time our customers – this needs speed, accuracy, and the ability to follow processes.
• A Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
•  Confidence and skills to engage and support all different types of customers with differing needs.
• Have an open mind to various learning styles – face to face, webinars, virtual and self-learning

Red Hot Rewards

• Generous holidays – 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• Ability to work anywhere in the UK (where the role allows)

And there’s no waiting around, you’ll enjoy these benefits from day one.

Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK.

If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.