Assistant Manager

OTE £30,000

The Role

We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. This role gives you the opportunity to support our experienced Store Manager to run the store! Tapi are looking for a motivating, enthusiastic individual to join the Tapi family and be part of leading our revolution. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the business. If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further, and apply today.

Your Responsibilities

• Work together with your store team to “wow” our customers at every turn.
• Deputise for the Store Manager across all Store operations.
• Assist in the management of the store including sales targets and team motivation.
• Support and train the team to succeed and deliver the “Tapi difference”.
• Support the Store Manager to induct new Tapi colleagues.
• Drive sales to meet and exceed your personal sales targets.
• Deliver outstanding service to all customers – surpassing their expectations.
• Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
• Handle customer complaints in difficult situations.
• Ensure we always exceed customers’ expectations to encourage recommendations and repeat business.
• Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business.
• Regularly use Tapi technology to input customer order details accurately and to a high standard.
• Comply with all Health, Safety and Security requirements set out by Tapi.

The Big Package

• 25% colleague discount
• Salary sacrifice pension
• Share of profit bonus scheme
• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
• Employee Assistance Programme
• A day off for your birthday
• Birthday card from the founder and voucher
• Cycle to work scheme

About You!

People are your bag – you get them, you understand them and importantly, you can sell to them! You’ll be confident in your ability and see 100% of target as the minimum – not job done! And, you’re always on the lookout for ways to improve things for customer and colleagues.

You’re naturally self-motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best.

You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do which is demonstrated in every interaction. You understand the value of a consultative sales approach and can create strong rapport and trust from the get-go to make our customers feel relaxed and reassured.

Good judgement is key – you don’t shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome.

You’ll be a brand ambassador and ooze the “Tapi difference”.

You’re “Tech Savvy” and know how to use Store systems to your advantage – and if you don’t, you find out!

You’re flexible and do what is best for the store, scheduling work effectively so no customer is left behind.

Get to Know us!

We’re Tapi, a flooring retailer with a difference, and we’re here to change the world (well… the flooring world at least). We’ve started a revolution and it’s contagious. In 7 years, we’ve opened over 170 stores and with a flock of mobile showrooms buzzing around the country, we’re serving our customers like they’ve never been served before. We’ve rapidly built our position as number 2 in scale, and number 1 in service in the UK since we were born. And we aren’t stopping there…

Floors are what get us out of bed in the morning and putting a smile on our customers face is our daily motivation. We deliver incredible service for anybody, any house, and any budget.

Our (not-so-secret) secret to our success is our people. We aren’t just a company; we are one big Tapi family: where everyone matters. We work as a team, try to do the right thing, and are always on the lookout for ways to be better.

Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.