Assistant Front of House Manager

Assistant Front of House Manager

Location: Liverpool
Salary: Competitive, DOE
Hours: Monday – Sunday Shift pattern, 40 hours per week

WHERE LIVERPOOL WELCOMES THE WORLD

ACC Liverpool, home to BT Convention Centre and Echo Arena, opened in January 2008 and has established itself as a leading venue for concerts, entertainment, conferences and exhibitions. We are currently expanding the business with the development of our ‘Exhibition Centre Liverpool’ which is due to open in 2015.

We are looking to recruit a multi-skilled and experienced Assistant Front of House Manager to work in support of the Front of House Manager in providing support to the Event Managers for event related front of house duties across the three venues. The successful applicant must have experience of working in an operational role in a relevant industry. Experience of effectively managing and handling customer/client relationships with a proven ability to manage customers particularly in conflict situations is essential.

Demonstrable knowledge of Health and Safety legislation within the conference/entertainment industry with a preferable IOSH qualification. Problem solving ability, self-motivation as well as the ability to work as part of a team and independently with minimal supervision are essential for success in this role. The successful candidate will also demonstrate experience of delivering continuous improvement in a customer service/facing role and the ability to deal with a wide range of clients at all levels.

MAIN AREAS OF RESPONSIBILITY:
• Attending event risk assessment meetings and participating in the risk assessment process for the pre-event planning.
• Attending event related security briefings and liaising with the Event Managers on all front of house matters pre and during the event.
• To manage the pre-door checks and to liaise with all parties to ensure all compliance and procedural pre-door processes are adhered to and the venue is safe and suitable for opening to the client/public.
• To ensure all event related fire and safety checks are completed.
• To liaise with the security control room on all event related matters.
• To be responsible for the safety of the venue during the event.
• Attending event related briefing and planning meetings for all three venues.
• To liaise with Club Class and Guest Relations staff on event related issues and to plan any specific customer service issues in respect of their relevant customer requirements/event demands.
• To proactively liaise with the Service Partners to activate or implement any changes pre or during an event that will improve the customer experience, improve service standards or reduce any risks to the venue or the public.
• To ensure the production and dissemination of all FOH post event communications.
• To communicate with the relevant managers on any event related actions, learning, improvements, service partner issues, or any building, FM or operational issues.
• To attend and participate in relevant event related meetings and forums relating to the planning and preparation for events.
• To participate in the review of all customer/delegate feedback reports and under the approval of the FOH Manager to implement/ action, as appropriate relevant improvements to the service delivery.
• To be responsible for the documentation and relevant investigations of any health and safety accidents or near misses from members of the public/audience reported pre, during or post an event.
• To assist the customer services team with any complaints, issues or feedback regarding customer related issues.

If you are interested in this position, please click “apply” where

Keywords: Front of house, health and safety, security, security coordinator, front of house manager, front of house assistant, front of house administrator, Facilities Manager, Facilities Assistant,