Assistant Centre Manager

My client is looking for an Assistant Centre Manager to assist the Centre Manager in the day to day running of the Business Centre.

This individual will have experience in working in a Customer Service role as you will be required to provide excellent customer service and welcome visitors and clients into the building. The ideal candidate will preferably have experience within a serviced office/business centre environment. Ideally experience of managing a small team of staff.

– Encourage sales by conducting viewings of vacant space, selling the space, explaining the letting terms and maximising other added value services – i.e. meeting rooms, telecomms etc.

– Assist in hosting networking events to create and forge new relationships with potential customers and relevant stakeholders

– Familiar with telecomms industry terminology, USPs, sales process and pricing and the ability to communicate this to potential customers

– To provide “best in class” customer service to all customers

– To liaise with all existing customers and potential new customers to strengthen and grow good customer relationships by understanding their businesses

– Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction
Supervising and motivating the on-site

– Deputise in the absence of the Centre Manager and in consultation with the Portfolio Manager.

– Assist in maximising revenues from organising and managing events to help promote customers, build communities, and social/networking events

– Use Twitter/Facebook and any other relevant social media to increase awareness of both customers and the centre in the wider community