Asset Manager

Salary: £360 – £420 per day

Loans Administrator

We are seeking an experienced Financial Services Administrator to join the Asset Management department on a full time, permanent basis.

• Location: Bracknell
• Job Type: Permanent
• Salary: Depending on experience
• Working Hours: Monday – Friday, 9AM – 5:30PM

As the Loans Administrator, you will be responsible for:

• Proactively manage all assigned accounts
• Effectively manage post on assigned accounts
• Fully understand customers’ circumstances to identify appropriate solutions, to include a variety of loan modifications as defined in the company’s polices at that time
• Ensure that the appropriate business policies and procedures are followed and work within approved mandate authority level at all times.
• Administer correspondence from borrowers and take the relevant action within agreed timescales.
• Update the account with details of each action and conversation.
• Achieve individual/team targets
• Ensure all communications are in line with Company policies, standards, and procedures
• Develop and maintain strong business relationships with other teams and in particular, working closely with Customer Services, Compliance, Legal & external service providers

The successful candidate will have the following related skills / experience:

• Proven customer service experience ideally with a Financial Service company.
• Able to effectively communicate with people in challenging situations.
• Able to work to targets and be used to a pressurised environment.
• Excellent time management skills and to be able to manage and make effective decisions as and when required.
• Possess strong negotiation, objection handling and problem-solving skills in order to quickly resolve disputes.
• Ability to articulate options and solutions in a clear and concise manner
• Will have worked in a volume debt collection business in both inbound and outbound environments.
• Display and prove behaviours consistent with regulation and compliance with the principles of Treating Customer Fairly.
• An understanding of FCA regulations essential.
• Be able to successfully pass a reference and credit check.