Area Manager

On behalf of our established Facilities Services client, we are seeking an Area Manager with proven management experience in a field based capacity. You must possess strong organisational skills, have the ability to manage and motivate a team, and be able to handle daily operational issues in a professional and efficient manner. You will also be responsible for building relationships with clients.

They will be responsible for looking after London based contracts (within M25). There is a healthy mix of clients including schools, shopping centres and offices.

As Area Manager, your main duties and responsibilities will include:

* Evaluate weekly cleaning quality audits and carry out back checks on cleaning standards
* Maintain quality to achieve KPI scores above target across all contract responsibility
* Work closely with the Regional Manager and Supervisors to improve quality where the KPI falls below target
* Provide a corrective action plan and appropriate training where needed
* Ensure high level of communication is in place to inform clients and management of any quality issues and preventative and corrective actions
* Work closely with the Supervisors and Contract Managers to ensure appropriate level of resources in terms of staff and equipment is in place across all contracts
* Provide management support to the Regional Manager
* Take overall responsibility for the day to day management of designated contracts
* Take full responsibility for Quality Standards and perform site inspections on weekly intervals
* Overall responsibility for the management and service provision to agreed budgets as defined within the client contract for all designated contracts
* Liaise with other team members with reference to relevant issues such as training, maintenance of equipment and records
* Provide support for the Site Supervisors & Staff in ensuring that the site is run with operational quality and financial effectiveness
* Provide induction and basic training on the first day or any new contract start up and on-going refresher training to include regular toolbox talks
* Ensure that appropriate training records are provided and maintained throughout all contracts
* Provide site specific training for all cleaning tasks and health and safety regulations for new and existing staff

The successful Area Manager must have

* Minimum of 2 years’ experience in the cleaning industry in a similar or related role
* Exceptional knowledge cleaning processes and requirements
* Proven people management experience
* Fully conversant with Health & Safety and COSHH Regulations
* Quality standards are key to this individual
* A logical thinker, able to dissect and resolve problems that arise
* Excellent communication skills at all levels both internally/external
* Exceptional time keeping and attitude to flexibility
* Someone that can think out of the box, to find alternative solutions and think through all implications before taking action
* PC literate with experience with Microsoft packages
* Able to work unsupervised and with minimum guidance
* Willing to work unsociable hours as required
* Smart and presentable, displaying a high professional standard at all times
* The role will involve high level of driving and the prospective candidate must be able and willing to drive over long distances where required.
* A BICS qualification would be an advantage
* Full UK driving licence is essential

I am looking for a committed, dedicated manager who is able to interact with people at all levels. To apply, please submit your CV in Word format, quoting reference 1216/39/MM.