Area Maintenance Manager (FM)

This Area Maintenance Manager (AMM) will lead the technical teams in the delivery of PPM and Reactive maintenance services. This role will require you to manage your technicians and clients, ensuring good working relationships are maintained and built upon.

The AMM must ensure services are delivered in line with legislative and regulatory standards whilst meeting service level agreements. In addition you will be required to complete a schedule of compliance audits in a timely fashion, taking corrective action as required whilst driving process and supporting the training of all direct reports.

Key Accountabilities 

Represent the company in a professional manner developing a good working relationship with internal and external colleagues.

Ensure that all sites are covered on a 365 24/7 basis to deliver both reactive and planned maintenance.

Provide technical support and coaching to Area, Site & Maintenance Technicians.

Ensure under performance against KPI’s is understood and action plans are in place to drive improvement.

Ensuring all tools and equipment necessary are available to deliver both reactive and planned maintenance.

Support the Divisional Operations Manager on all technical, people and FM process issues.

Provide cover for Divisional Operations Manager during times of absence, holidays and meetings, if requested.

Complete specified reports and compliance documentation resolving issues as and when they arise.

Audit FM documentation and ensure action plans are in place for any non-compliance issues.

Deal promptly with all Helpdesk calls and ensure that the issues are resolved effectively in line with SLA’s, escalating where necessary to the appropriate management level.

Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required.

Attend / hold meetings (in line with meeting schedule) with your line manager and direct reports to ensure effective cascade of all City communications, ways of working.

Regularly communicate with the customer on all FM activity within agreed KPI’s.

Compliance with all of City policies and procedures pnarticipate in the recruitment and selection process of Technician vacancies within your area.

Comply with all health & safety legislation and Company processes at all times. Ensure you are up to date with any legislative changes that impact your role or team.

Carry out any reasonable management request.

Utilise CAFM and other systems as instructed

Ensure that all jobs are logged and closed down, only when completed using the CAFM system.

Review MI for your area ensuring delivery of key customer KPI’s

Financial Responsibility 

The AMM is responsible for managing all expenditure and must ensure effective cost control within agreed budgets by site and across their allocated area. Ensuring that all financial approvals are in line with the agreed levels of spend authority.

The AMM is also responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer. Whilst supporting the development of capital plans and projects jointly with the customer and designated Manager.

People Responsibility  

The AMM is  responsible for the direct line management of the Area Site Technicians and Area Maintenance Technicians including but not limited to: recruitment & Induction of colleagues within their team

Training & Development, of ASTs and AMTs up to and including appraisals in line with company process

Carry out reviews of any legal training requirements to ensure compliance across the estate.

Ensure all direct reports are validated and delivering all aspects of their role.

Ensure Technician training is up to date and compliant within defined standards.

To manage the teams conduct and capability and apply the disciplinary procedure in accordance with the company D&G Policy as required

Manage any absence within the team fairly and consistently ensuring a RTW interview is conducted after each period of absence

Knowledge, Skills and Abilities 

• Recognised technical background with experience in hard FM
• Ideally NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance. Other qualifications of technical within HVAC refrigeration and plumbing qualifications would also be considered.
• Ideally membership CIBSE, BIFM or equivalent
• A working understanding of service and repair requirements for a wide range of electrical and mechanical equipment.
• A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background

• Previous experience of effectively leading and managing a team is desirable
• Previous experience of developing client relationships at a stake holder level would be advantageous.
• Strong PC literacy, with experience in extracting, collating and presenting performance data along with previous experience of using a CAFM system.
• Strong communication skills, both written and verbal
• Excellent planning, organising, prioritisation and project management skills

• Strong results focus, takes accountability for own performance and that of the team
• Effective problem-solving and decision-making
• Highly flexible and self-starting.
• Experience in managing financial budgets
• Ability to climb ladders, work in confined spaces and carry out the requirements of the role

The Company

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.