Apprentice Facilities Assistant – North

Apprentice Facilities Assistant

Location: North London, N1 7JQ
Salary: �170 per week.
Term: Full Time, Permanent

Company outline:
Wilmington is a dynamic and expanding group of companies who provide information and training to professional business markets. Our businesses enable professionals and their organisations to perform better by providing quality, relevant and reliable information, education and knowledge. Using a global shared services platform we share ideas and successes across the group, harness shared resources and focus on our customer�s needs.

Main Purpose of the role:
To provide support to Facilities Manager, including maintenance, administrative, postal and reception duties as well as health & safety, record management and customer facing services. We are looking for someone with good communication and organisational skills and have a genuine enthusiasm for delivering a customer focussed service.

You�ll provide excellent facilities services to a wide range of people both internally and externally. You�ll be responsible for answering and logging facilities calls, reporting and dealing with problems or escalating issues to service providers. You�ll also be providing reception duties, organising room and catering bookings, looking after equipment and supporting daily FM activities as part of your day.

If your customer focussed with the ability to communicate well with people at all levels this may be the role for you. You�ll also need excellent organisational skills with the ability to plan, able to adapt to conflicting demands and able to think on your feet to resolve problems in order to provide a high level of service in a busy environment.

In return, we can offer you the opportunity to work in a supported learning environment to develop the skills and knowledge which will assist the apprentice to complete their qualification and secure employment and progress in their career in the future.

Responsibilities:
� To undertake a development programme leading to a National Vocational Qualification as part of an apprenticeship.
� To actively participate in their own development plan, this will be agreed with the line manager and the assessor from the training provider.
� As directed, undertake a work programme in facilities management to both meet the needs of the Group as well as develop practical skills and knowledge of FM, including maintenance, Customer Services, Health & Safety, Office Management and Corporate & Social Responsibility
� General administrative and/or reception duties to support the Receptionist as and when required
� To use information technology systems to carry out duties in the most efficient and effective manner.
� To achieve personal appraisal targets, as agreed by the line manager.
� To carry out duties and responsibilities in accordance with the Group�s strategic vision.
� To ensure that duties are undertaken with due regard and compliance with all statutory and Health & Safety requirements, the Data Protection Act and other legislation
� To undertake other duties commensurate to the grade of the post.

Expectations:
� Internal and external relationships are key to the success of this role; through the building of strong relationships, and maintaining a high profile of Facilities across the business with all departments at all levels
� Sensible prioritisation of daily tasks and duties with an understanding of time management
� Continuously strive to improve service around the sites
� Be proactive in the duties of the role

Measures (what does “success” look like for this role):
� Increasing proficiency of the apprentice in both Customer Service and Facilities Management skills and understanding
� Effective performance and realisation of daily tasks
� Continuously increase profile and service levels of the role and the department
� Successfully complete a programme of training internally and externally in relation to Facilities Management and Customer Services.

The person & their skills for this role:
The role is ideal for someone who wants to begin a career in facilities management. You must be self-motivated and proactive. You will receive training and be fully supported; the post provides a fantastic opportunity to gain real life facilities management experience while at the same time gaining a formally recognised qualification.

You will be:
� Enthusiastic, confident, organised and have good judgement
� Positive with a “can do” attitude
� Open minded and approachable
� Thorough with a good attention to detail
� A great team player
� Enjoy problem solving and fault finding
� Confident working at height and with manual handling
� Competent in basic DIY skills
� A great communicator (written & verbal)
� Competent with multiple forms of technology and IT

Keywords: Apprentice Facilities Assistant, Facilities Assistant, Apprentice, Apprenticeship.