Application Support Systems Analysis SQL Dynamics CRM

Application Support Systems Analysis SQL Dynamics CRM

Job Description

Application Support | Systems Analysis | SQL | Dynamics | CRM

Onsite 2 days a week in London.

My client based in London are looking to recruit an experienced application specialist for their internal team. You will be involved in maintenance, supporting, system enhancements, projects, and configuration of core business systems.

The role:

  • Have experience in good maintenance of applications and other corporate databases; providing patches, upgrades and configurations as needed to ensure their integrity is maintained and they are secure, highly available and fit for purpose
  • Actively monitor and manage priority applications and database systems, taking responsibility for the effective running, ensuring that their performance has appropriate availability & response times and capacity to deal with the demands.
  • Have excellent communication skills, both written and verbal, with the natural ability to network and build effective relationships with key colleagues across the business.
  • Contribute and ensure that the business data is captured, analysed and organised in such way that can lead to a more comprehensive and trustworthy level of data and statistical analysis.
  • Work with data scientists to gather and interpret relevant data and information.
  • Clean and prepare data required for all external reporting requirements using existing auditing reports and tools.
  • Determine data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain our Microsoft Dynamics environment, workflows, integrated databases and reporting systems.
  • Create and support interfaces between IT systems and with other corporate systems

Skills sought:

Good knowledge/experience of the MS stack to include:

  • Office365, SharePoint, SQL, Visual Studio etc: – MS SQL Server including infrastructure, backup/restore, availability management, performance tuning & query optimisation and capacity planning.
  • MS SQL SSRS – Reporting services – API/Webservices for integration of systems
  • Programming languages such as T-SQL, PowerShell
  • PowerApps or Power Automate (Ideal but not essential)
  • Experience of working in multidiscipline teams to deliver complete service and support to analyse problems, formulate conclusions and make recommendations.
  • Knowledge or experience of Microsoft Dynamics CRM
  • Demonstrable experience of working within a change and transformation environment to ensure systems and services are relevant and cost-effective.
  • Significant proven experience and ability to analyse and interpret service activity data
  • The ability to prioritise according to business requirements and react swiftly and decisively when dealing with problems and issues.
  • Capable of writing and maintaining concise reports and proposals in accordance with established team and organisation standards to support the ongoing support, maintenance and enhancement of data
  • Ability to manage the expectations of multiple stakeholders at all levels of seniority


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