Aftersales Admin – Motor Trade Exp. Essential

Aftersales Administrator – MOTOR TRADE EXPERIENCE ESSENTIAL – Commercial Automotive Dealership in Glasgow

Ref: CL43793

Salary: £33,600 – £36,000+ Excellent Benefits

Location: Glasgow

MONDAY TO FRIDAY ONLY BASED ON 40 HOUR WEEK!

Aftersales Administrator with Motor Trade Experience Job Purpose:
Our client, a successful commercial automotive dealership group, are looking for an experienced Aftersales Administrator with Motor Trade Experience and understanding of the Commercial Vehicle Industry to effectively maximise the costing efficiency of the Aftersales department, to meet monthly targets and budget objectives and to complete all administrative tasks in an efficient and timely manner.

Aftersales Administrator with Motor Trade Experience Responsibilities:
To correctly interpret instructions from the job card / repair order to assess and maximise the revenue capacity to achieve the Aftersales departments budget objectives.
To advise Service Manager and Supervisory staff where Technicians fail to achieve standard repair times.
To achieve all company and personal KPI’s and maintain focus on all company financial objectives within given responsibilities.
To produce all Service Department invoicing in an accurate, timely and efficient manner.
To raise and submit warranty and R&M claims through the DMS system to the Manufacturer
To maintain all administrative filing in an accurate, timely and efficient manner.
To deputise in all areas of the service department as directed by the service manager
To request and attend training and to keep up to date with the latest technical information that is circulated or displayed.
To produce analyses of Commercial Goodwill spend on a monthly basis.
To support the Department in dealing with incoming telephone calls and attending to customer enquiries.
To ensure compliance and show commitment to all laid down procedures and company directives.
To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
To undertake such other tasks as may reasonably be required. These may include liaising with customers, working outside normal hours, supervising and instructing trainees, acting as Service Receptionist, etc.
To enhance the image and reputation of the company whilst supporting its commercial interests
To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

Aftersales Administrator with Motor Trade Experience Required Skills & Competencies:
Technical Vehicle Knowledge
Good communication skills
Excellent administration and organisational skills
Ability to build rapport with internal staff and customers
Work on own initiative and in a team
Attention to detail
Ability to meet deadlines
Previous experience in a similar role
Valid work permit
Understanding of Manufacturers Contracts and Warranty processes.
Understanding of Service Department measurements, i.e. Utilisation, Productivity and Efficiency
Computer skills: Microsoft Office, ESA, Excel, Powerpoint
Language skills: English (Fluent), German (preferred)
Education: Minimum GCSE English and Maths or equivalent

If you are interested in this exceptional Aftersales Administrator with Motor Trade Experience position, then get in contact today.

Contact: Chris at Mai Day Recruitment Services