After Sales & Operations Executive

Salary: £26,000 – £26,400 per year

I have a fantastic opportunity for an Aftersales & Operations Executive with a keen eye for detail to join an established travel company in North London.

If you are looking for a new challenge and to further your Operations experience within the travel industry, please apply.

DUTIES AND RESPONSIBILITIES:

• To deal with schedule changes from airlines
• To resolve issues raised by telephone calls s from travel agents quickly and efficiently
• To investigate and understand issues relating to requests from travel agents
• To amend or cancel reservations and to effectively action these requests
• Amending flying dates, up grading tickets, route changes, name changes, refunds and seat/meal request
• Amend hotel, car hire and transfer reservations
• To ensure that booking processes are streamlined by efficiently using queues, booking notes and email communication wherever relevant.
• To action ETA’s (visa’s), API’s, Mobility Forms within set timeframes.
• To be able to work to targets and deadlines while maintaining the highest quality of customer care handling.

EXPERINCE REQUIRED:

• Previous travel industry experience and product knowledge
• Good Geographical Knowledge.
• Calm persona.
• Well-travelled.
• Understanding of the sales process
• Excellent communication skills (Verbal & Written)
• Previous GDS system experience
• Flexible approach to work
• Ability to work in a pressurised environment

THE PACKAGE:

Successful applicant can expect a competitive package of £26,000 – £26,400basic depending on experience

Monday -Friday: 9.30am – 5pm / Saturday: 11am-4pm; (3-4 Saturday a month and day off in lieu for working a Saturday)

Interested?