Administrator – Accounts Team
Full job description
Kinetic Office Recruitment
Salary: £26,000 per year
Accounts Administrator
£19,000
New Basford (they have parking or 5 mins walk from a tram stop)
Mon to Fri 9am – 5.30pm
Overview:
Our creative client is well established, expanding and friendly. They are experts in their field who truly value their staff. This role is to work alongside the Credit Control Team and provide Admin support, processing payments, speaking to customers and liaising with Sales to support the Credit Application Process.
About You:
* At least 2 years’ experience in administration or accounts role in a business to business environment.
* Some basic accounts experience
* Experience in using CRM systems and the ability to learn new systems.
* Solid knowledge and understanding of customer services.
* A good understanding of Excel.
Other skills needed for this role:
* Excellent interpersonal skills with the ability to keep calm in a pressurized environment.
* Strong written and oral communication skills at all levels.
* Keen eye for detail, observation is crucial.
* Proficient IT skills with the ability to learn new systems quickly. MS Office (Outlook, SharePoint).
* Ability to quickly learn and retain knowledge with regards to processes.
* The ability to work in a busy and pressurised environment.
* Professional, friendly and enthusiastic attitude with a desire to provide great customer service.
* Strong work ethic, hard working, structured and organized with and a keen eye for detail.
Responsibilities will include:
* Processing customer Payments and preparing the payment schedules. Payment types include: Fastpay, BACS, Cheques, Card payments, PayPal and Amazon
* Answering and making calls to new and existing customers.
* Carrying out Order checks for Existing customers.
* Collating data for New Customer Applications.
* Providing support with Customer requests.
* Replying to customer emails.
* Supporting Sales with payment notifications.
* Processing invoices into Customer Portals.
* Preparing a Refunds list twice a week.
* Supporting the Credit Control Team with general Administration.
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven’t had a response within 48 hrs, please assume you have been unsuccessful.
To apply for this job please visit definitejobs.co.uk.