Administrator

Administrator

Birmingham

£26,000 per year

The Company – Administrator

My client is a leading Social Housing Contractor. Due to rapid growth and continuous success they are currently seeking an Administrator to support the Management and Supervisors within the team. The candidate will ensure that they fully understand and fulfil their responsibilities in respect of both Health & Safety and Equality & Diversity at all times

The role involves completing general Administration duties to a high & accurate standard, ensuring you take ownership of work and have great organisation skills, to allow you to forward plan, to meet deadlines by prioritising work. You will be working to assist gas engineers on a daily basis, handing out the engineers work and ensuring that they are aware of where they are going.

The Position – Administrator

The successful Administrator will be responsible for delivering support to the team which will involve all aspects of administration which will include, filing, faxing scanning, dealing with enquiries and data input. You will be required to use the in house systems in order to keep all aspects of the office up to date and is key to have attention to detail. You will also be working closely with the gas engineers working on the contract. You will be liaising with them on a daily basis to hand out their work and ensure that the engineers know where they are going.

Person Spec / Experience – Administrator

* Contribute, as appropriate, to special programmes and projects in support of the Group’s objectives

* Provide an effective and efficient administration service to internal and external customers, to ensure provision of services in line with customer’s needs, including answering enquiries and providing information by phone, letter to ensure queries are resolved.
* Assist operational staff and customers in resolving difficult problems, ensuring customers are kept informed, in line with agreed processes and in accordance with contract and service specifications.
* Support the maintenance of effective filing systems, financial records, database records and processes that enable the accurate recording and timely provision of information.
* Provide quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements as needed.
* Liaising with engineers to ensure that they have work and know what they are doing.

Beneficial

* SVQ2 in administration or similar
* Some experience of working in an administrative role or similar
* Some experience of working in a customer service environment
* Takes a single action, or uses same approach multiple times to influence others directly. Relies largely on logic, facts or reason to persuade.
* Takes personal responsibility for resolving customer service issues.
* Recent experience in interpreting written instruction and maintaining written records
* Some experience of working to deadlines and prioritising work loads

The Important Details – Administrator

It is imperative that you have an Administration background and have a good knowledge of using Microsoft packages. The ideal candidate will have the ability to work independently, lead with minimal supervision and have excellent communication skills. The right candidate will also have the “can do” attitude and enjoy working within a busy but focused environment.

Administrator

Birmingham

£26,000 per year