Administrator

Salary: £26,000 per year

Administrator (2 x Positions Available)

Nantgarw

Permanent

Monday-Friday, 8.30am-5pm (4.30pm finish on Fridays)

£26,000 per year, increasing to £26,000 per year following Probation

23 days annual leave + 8 Bank Holidays, increasing with length of service

Aspire Recruitment Services are privileged to be working in collaboration with a valued and highly regarded client. They are an innovative SME within the private sector, providing Training courses specific to Health & Safety. Their courses are delivered through a combination of classroom and on-line learning, offering their customer base the flexibility to learn through engaging sessions in person and via digital platforms.

Due to continued growth, we are currently recruiting for two Administrators to join the business. Each focusing on different aspects of the training process, there are positions available for a Course Coordinator and an Exams Customer Service Administrator.

Course Coordinator:

* The preparation of course paperwork and training materials.

* Sending course information to Trainers.

* Confirming delegate numbers with venues.

* Update CRM records with learner details and course paperwork.

* Issue joining instructions to clients and learners

* Manage the submission of delegate assessments whilst updating their records.

* Preparation and issue of general certificates to clients and students for classroom, virtual and online courses.

* Manage incoming enquiries, responding to student queries by telephone and e-mail

Exams Customer Service Administrator:

* Responding to customers enquiring about booking exams

* Assessing which exam product and type applies to the customer and discussing the options with them.

* Collecting details necessary for delegates to be billed accurately

* Taking payment directly from delegates

* Registering customers onto their examinations on both internal and accrediting body systems.

* Promoting delegates to purchase extensions to their online course

* Providing excellent customer service to the account-based sales team and their clients

Skills & Experience:

* Computer literacy in respect to Microsoft Word, Excel and PowerPoint.

* Proficiency composing written correspondence

* Organisation and efficiency with excellent attention to detail

* Sharp eye for detail and time management

* Able to work on your own initiative

* Supportive of your colleagues and able to work within a collaborative team environment

* Confident in managing a varied workload with competing priorities

* Customer focussed with a passion for service excellence

* Strong interpersonal skills with internal and external customers

* A strong communicator with a professional and engaging telephone manner

* Ambitious to work within a small business where you will have genuine potential to learn and develop.

Aspire Recruitment Services Limited are acting as an Employment Agency in respect to this vacancy.

Key Words:

“Administrator” or “Admin Assistant” or “Administrative Assistant” or “Admin” or “Office Coordinator” or “Business Support Coordinator” or “Clerical Assistant” or “Resourcer” or “Resource Coordinator” or “Customer Service Administrator” or “Client Support Administrator” or “Account Coordinator” or “Customer Service Advisor” or “Customer Services Advisor” or “Recruitment Coordinator” or “Recruitment Assistant” or “Recruitment Administrator” or “Course Coordinator” or “Course Administrator” or “Training Administrator” or “Exam Coordinator” or “Exam Administrator”