Administrative Assistant

PRG Business Support are working with a recognised global brand who are based in the heart of Edinburgh who are on the market to recruit a permanent Administrator to join their established team in the city where you will be working directly with clients over the telephone and via email.

The role of Administrator will involve the following key duties and responsibilities:

• Handling cases from originally opening them to them closing and following clients service level agreements and deadlines for each company
• Answer incoming telephone calls and resolving any queries within a timely manner
• Process payments within your authority level
• Being responsible for your own workload, thinking logically while following the Data Protection Act and company compliance guidelines
• Working within a team and ensuring all work is completed accordingly and above all 100% accurately
• Providing a first class service over the telephone to clients

To be considered for this opportunity we require the following criteria as requested by our client:

• Ideally have gained experience in Insurance, however our client will consider applicants from Collections in Financial Services or a background in the Financial Services
• Good PC skills – Word, Excel and Outlook with high accuracy levels
• First class communication skills both over the telephone and in writing
• Be able to manage a busy workload while juggling SLA deadlines for each case file

Our client is offering a competitive Salary: £26,000per yearplus benefits and the opportunity to grow within a global firm.

To be considered for this vacancy please send your updated CV with current salary, notice period and any holidays arranged to Val Cowan by clicking APPLY.