Administration and Customer Care Assistant – Legal Software

We are the global market leader in delivering intelligent enterprise legal management, professional services, and legal analytics solutions that empower corporate legal departments, law firms and claims organizations to manage the business of law. It provides clients with quality legal management software, services and solutions, including spend and matter management, collaboration, performance metrics, and the expertise required to manage risk, reduce costs and gain the insight required to meet their strategic objectives. For more information, please visit www.tymetrix.com or www.datacert.com.

The EMEA (Europe, Middle East and Africa) team is searching for an Intern as a part of the expansion in London.

Tasks and Responsibilities

• Support regional marketing efforts by managing event logistics, including materials printing and shipping, onsite coordination, etc.
• Promptly review/approve requests for marketing content via the website according to defined criteria
• Promptly notify appropriate sales rep about any requests for product demos
• Collaborating with the Client Service Manager on special projects, including updating clients’ cases in a database, preparing for governance reviews with clients and testing new product functionality.
• Supporting the account management team with a research project, involving the review of existing contracts and tracking of clients’ current product usage.
• Contributing to the sales team and assisting with market research efforts.
• Assisting in general office administration duties
• Assisting the client care team as needed, specifically helping law firm users with a new product called, ebilling desk.

Desired Profile

• Bachelor’s degree. Marketing and/or Law degree is a plus.
• Language proficiency in English, French and/or German.
• 1-3 years of relevant experience within a law firm or technology company, preferably in an international environment.

• Understanding of information management, system interfaces and databases.

• Good communication skills.
• Strong, self-starting and proactive personality.
• Ability to be an effective team-player, accepting accountability and building good working relationships as a means of getting things done.