Admin Officer / Social Worker PA

Salary: £26,000 per year

Admin Officer/ Social Worker PA

Job Purpose:

Provide fundamental administrative support behind the scenes to assist frontline teams in safeguarding young people, promoting their welfare and maximising their life chances. Assist social workers to manage their caseloads whilst the social worker retains overall responsibility. The aim is to reduce office-based administration time for social workers from 60% to 10%.

Duties will include organising and co-ordinating diaries, communicating with clients and professionals, proactively arranging meetings, dealing with payments and transport, recording information on client records, updating chronologies, using spreadsheets to track and monitor caseload information and extracting information from various sources.

Role Responsibilities:

• Managing enquiries and telephone calls from clients and professionals.

• Preparing correspondence under guidance of the social worker.

• Pro-actively arranging meetings and visits in social worker diaries, booking rooms and arranging transport as required. Preparing social workers in advance of meeting.

• Scheduling reminders in diaries for reports due for Child Protection, Core Group and Legal Strategy Meetings.

• Co-ordinating, distributing and filing minutes for key meetings.

• Processing invoices and provisions.

• Arranging transport for children, families and social workers including travel warrants.

• Preparing information and updating appropriate database records including address changes, involvements and entering Child Protection/Child Looked After details or other visits for social worker authorisation.

• Updating and tracking chronologies and caseloads.

• Preparing, checking and filing documents for court.

• Completing referral forms for other agencies.

• Assisting in the preparation of reports for child protection and variety of meetings.

• Advising social workers of local resources for families and how to access them.

• Updating key partner agencies regarding any changes to key information for individual cases.

• Ensuring compliance with internal and external policies and procedures and applying them in the day to day job requirements.

Essential Qualifications, Knowledge, Skills and Experience:

• GCSE, (Level A-C in English and Maths) or equivalent.

• Previous general administrative experience.

• Computer literate in the use of a variety of software for data handling and transmission.

• Excellent communication skills at all levels.

• Excellent attention to detail.

• Minute taking, and knowledge of ICS System are desirable.

Working Conditions: The following section provides an outline of the working conditions that may be encountered in this role.

• Manual handling of objects up to 5kg.

• Display screen equipment user.

• Own vehicle for work purposes.

Vetting Requirements: This post is subject to a Criminal Records Check. As such, and as per safer recruitment requirements, please note we will take up references prior to interview.