Account Manager / Telesales Executive

Account Manager / Telesales Executive

Tucasi Ltd,

THE COMPANY

We are a young rapidly expanding software development company providing innovative finance management software to thousands of schools across the UK. Our overall business is growing at 20% per year and to support our continuing growth we are looking for a talented Account Manager / Telesales Executive to join our team.

The base location for this position will be Eastleigh in Hampshire, however there may be the occasional requirement to travel to meetings and conferences.

POSITION

We are currently looking for talented individuals to join our sales team.

This diverse role will involve making initial contact with the schools to describe the company and product, sending information where appropriate, arranging demonstrations of the system and following through to order. After order, continued contact is needed to ensure the school is happy and to upsell where appropriate.

Ideal candidates will have a background in Sales, either telephone or face to face, and the ability to build rapport and credibility quickly. You will be well organised and numerate with a good grasp of IT systems (MS Office products in particular). You will manage a specific area of the Country and good account management skills are essential. An understanding of school administrative processes would be beneficial but not essential. Excellent communications skills are of course a pre-requisite.

Dedicated to providing outstanding customer service you will thrive on working in a fast-paced, demanding environment.

JOB RESPONSIBILITIES

• Proactively make outbound calls

• Spend 80% of your time on the phone

• Calls will be a mixture of cold calls and warm leads

• Manage time effectively to ensure a good mix of demos and new orders achieved

• Develop and maintain good relationships with schools in your area

• Liaise closely with internal staff where necessary

• Provide activity reports to Head of Sales on a regular basis

• Ability to complete work, on time, efficiently and accurately

• Ability to work under pressure in a busy role within a rapidly growing software company working within a highly competitive environment

JOB QUALIFICATIONS

• Experienced (at least 2 years) in an account management or telesales environment

• A thorough knowledge of the MS Office suite (including Word, PowerPoint and Excel)

• Excellent communication skills – verbal and written

• Tenacious with very good attention to detail

• Organisational skills and the ability to plan ahead and manage your time

Our ideal candidate must be customer focussed with exceptional communications skills at all levels.